Your Privacy Is Our Commitment

dgd99 ("we", "our", or "the platform") operates an online gaming and sports betting service for users in Bangladesh. This Privacy Policy explains what information we collect when you use the dgd99 website (dgd99.cam), why we collect it, how we store it, and what your rights are.

This policy applies to all dgd99 services, products, and digital platforms. By using the website, you consent to the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services.

We collect your information in several ways. The details by category are provided below:

2.1 Information Collected at Registration

When creating an account, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 and above may register)
• Email address
• Mobile number
• Preferred payment method (bKash, Nagad, Rocket, bank transfer)
• Password (stored in encrypted form)

2.2 Information Collected While Using the Service

When you use dgd99's services, certain information is collected automatically:

• Transaction history (records of deposits and withdrawals)
• Gaming activity and betting history
• Login times and access logs
• IP address and device information
• Browser type and operating system
• Session duration and navigation patterns

2.3 Information Collected Through Customer Support

When you contact us via our 24/7 live chat or email, the content of your questions, complaints, or requests is saved so we can provide better service in the future.

dgd99 uses the information collected under this Privacy Policy only for specific and legitimate purposes. We use your information to:

3.1 Account Management and Identity Verification

Information is used to create, maintain, and secure your account. It is essential for age verification (21+) and identity confirmation. It also helps prevent unauthorised access.

3.2 Processing Financial Transactions

Information is used to securely complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. This information is required to verify the minimum deposit of ৳100 and withdrawal of ৳1,000.

3.3 Providing Customer Support

Information is used to resolve your issues, answer your questions, and improve the quality of our 24/7 Bengali live chat support.

3.4 Security and Fraud Prevention

Information is monitored to detect and prevent unauthorised transactions, money laundering, and other fraudulent activities. This is essential to protect the interests of all users.

3.5 Improving Service Quality

Information is used to analyse user experience and make our platform more refined and user-friendly.

We have put in place industry-standard technical and organisational measures to ensure the security of your personal information.

4.1 Encryption Technology

Our website uses SSL (Secure Socket Layer) encryption. This means all data exchanged between your browser and our servers is fully encrypted. Passwords and financial information are protected with advanced hashing algorithms.

4.2 Access Controls

Only authorised personnel can access your information, and only when required for their work. All staff operate under strict confidentiality agreements.

4.3 Data Retention Period

Information is retained for as long as your account is active and for as long as necessary to meet regulatory and legal requirements after that. Financial transaction records are kept for an extended period.

4.4 Regular Security Reviews

Our security measures are regularly reviewed and updated to ensure protection against the latest threats and vulnerabilities.

dgd99 does not generally share your personal information with third parties. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

The minimum necessary information is shared with bKash, Nagad, Rocket, and banking services to process your deposits and withdrawals. These payment partners are governed by their own privacy policies.

5.2 Legal Obligations

Information may be disclosed to comply with the laws and regulations of Bangladesh, or in response to a valid order from a court or government authority.

5.3 Technology Service Providers

Technology companies that assist in operating our platform (such as server hosting and data analytics) may access the minimum information required. All such partners operate under strict confidentiality agreements.

5.4 Corporate Transactions

In the event of a business merger, acquisition, or asset sale, user information may be transferred, subject to the terms of this policy.

dgd99 uses cookies and similar tracking technologies to improve user experience and analyse our services.

6.1 Essential Cookies

These cookies are necessary for the basic functionality of the website — such as keeping your login session active, verifying security, and temporarily holding form data. The website cannot function properly without them.

6.2 Functionality Cookies

These cookies are used to remember your preferences (such as language settings and display preferences) so that you receive a personalised experience on each visit.

6.3 Analytics Cookies

Anonymised data is collected to understand how our website is being used. This information does not identify any individual — it is used only to improve service quality.

6.4 Cookie Controls

You can control or delete cookies at any time from your browser settings. Keep in mind that disabling essential cookies may cause some important website features to not work correctly.

Under dgd99's Privacy Policy, you have several important rights regarding your personal information.

7.1 Right to Access Information

You may request at any time to know what information we hold about you. We will provide that information within a reasonable time.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you have the right to have it corrected. Contact our customer support team via live chat or email.

7.3 Right to Request Deletion

In certain circumstances you may request that your personal information be deleted. However, we may be obligated to retain some information due to legal and regulatory requirements.

7.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted, such as when you raise a question about the accuracy of the data.

7.5 Right to Lodge a Complaint

If you have concerns about how your data is being handled, contact us directly first. We take all complaints seriously and respond within a reasonable time.

dgd99 is an adult gaming platform. This service is for those aged 21 and above only.

We do not knowingly collect personal information from anyone under the age of 21. Age is verified during the registration process. If we become aware that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted.

If you suspect that a minor is using our services, please contact us immediately.

dgd99 may update this Privacy Policy from time to time. Changes may be necessary due to service improvements, legal changes, new regulatory guidance, or changes in business operations.

9.1 Notification of Changes

If any significant changes are made to the Privacy Policy, we will notify you by email or through a public notice on the website. The date of the change will be reflected in the "Last Updated" date at the top of the page.

9.2 Continued Use After Changes

Continuing to use our services after an updated policy is published will be taken as your agreement to the new policy. You are therefore advised to re-read this page whenever you receive a notification of changes.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our dedicated privacy team:

• Email: [email protected]
• Live Chat: Available in Bengali 24 hours a day, 7 days a week

We aim to respond to all your requests and questions within a reasonable time. Complex privacy matters may take a little longer as they require thorough investigation before a response.

Your relationship with dgd99 is important to us. Ensuring the protection and privacy of your information is one of our top priorities. We are always committed to providing a safe, transparent, and trustworthy gaming environment.