dgd99 Terms and Conditions

1. General Provisions and Acceptance

These terms and conditions ("Terms") apply to the use of the dgd99 platform and all its services, games, and features. When you create an account on dgd99 or browse our website, you are automatically considered to have fully accepted these Terms.

These Terms, together with our Privacy Policy and Responsible Gaming guidelines, form the complete agreement between dgd99 and the user. In the event of any dispute, the provisions of these Terms shall take the highest priority.

dgd99 reserves the right to amend, modify, or update any part of these Terms at its discretion at any time. Updated Terms will take effect from the date they are published on the website. Users are advised to visit this page regularly.

2. Account Registration and Eligibility

To open an account on dgd99 and use our services, the following eligibility requirements must be met:

• You must be 21 years of age or older.
• You do not reside in a jurisdiction where online gaming is completely prohibited.
• Each person may create only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be truthful, accurate, and complete.
• You will operate the account in your own name and for your own benefit — not on behalf of any other person.

Identity Verification (KYC)

dgd99 reserves the right to verify a user's identity at any time. For this purpose, a copy of a National Identity Card (NID), passport, or other government-issued ID and proof of address may be requested. Withdrawal processing may be suspended until verification is complete.

3. Account Security and Responsibility

It is your responsibility to keep your account login details (username and password) completely confidential. Sharing this information with any third party is strictly prohibited.

• If you suspect that unauthorized access to your account has occurred, notify our support team immediately.
• You are responsible for all activities carried out using your account.
• Use a strong password and change it regularly.
• Always log out after logging in from a public or shared device.

dgd99 will never ask for your password via email or chat. If anyone contacts you asking for your password, treat it as a fraudulent attempt.

4. Financial Transactions: Deposits and Withdrawals

All financial transactions on dgd99 are conducted in Bangladeshi Taka (BDT / ৳). We support the following payment methods:

• Mobile Banking: bKash, Nagad, Rocket
• Bank Transfer: Any approved Bangladeshi bank

Minimum Limits

Withdrawal Process

Withdrawal requests are generally processed within 5 to 30 minutes. However, withdrawals may be delayed if identity verification (KYC) has not been completed or if an account review is in progress.

Withdrawal requests will only be processed to the same payment method used for the deposit. Exceptions require approval from the support team.

Deposit and Withdrawal Conditions

• Use only payment accounts registered in your own name.
• Deposits or withdrawals from third-party payment accounts are not permitted.
• dgd99 reserves the right to investigate and suspend any suspicious transactions.
• If money laundering or illegal financial activity is suspected, the account will be closed entirely.

5. Bonuses and Promotional Offers

dgd99 offers various bonuses and promotional offers for its users. Each offer has specific terms that apply.

Welcome Bonus

The welcome bonus is available only to newly registered members at the time of their first deposit. This bonus applies only once per account.

General Bonus Rules

• Bonus funds cannot be withdrawn directly — they become withdrawable only after the wagering requirement has been met.
• Winnings earned using bonus funds will be transferred to the cash balance after wagering is complete.
• Each bonus offer has an expiry period; if not used within the set time, the bonus will be cancelled.
• dgd99 reserves the right to change, suspend, or cancel bonus offers at any time.
• If bonus abuse is found (e.g., multiple accounts, false information), the bonus and related winnings will be forfeited.

6. Gaming Rules and Fair Play

All games on dgd99 are conducted in a fair and transparent manner. We partner with trusted game providers that have a track record of following fair play principles.

Game Results

The results of all games are determined by Random Number Generator (RNG) technology. Each game is independent and previous results do not affect future results.

Technical Issues

In the event of a disconnection or technical error during a game, dgd99 will endeavour to protect the user's best interests in accordance with standard procedures. However, dgd99 will not be liable for losses caused by connection issues.

• If the browser is closed or connection is lost during a game, the outcome of the bet will be determined according to server logs.
• In the event of a game error or software issue, dgd99's decision shall be final.
• dgd99 reserves the right to void any unreasonably large winnings resulting from a game error.

7. Prohibited Activities

The following activities are strictly prohibited on the dgd99 platform and may result in account closure and forfeiture of funds:

• Creating or operating multiple accounts.
• Bonus abuse — depositing with the sole intent of claiming bonuses by creating accounts.
• Any form of fraudulent activity or cheating.
• Using software, bots, scripts, or automated systems to play games.
• Attempts at hacking, phishing, or other cyber attacks.
• Using third-party accounts or payment methods.
• Money laundering or any illegal financial activity.
• Operating an account on behalf of a minor (under 21 years of age).
• Abusive or threatening behaviour towards other users or support team members.

8. VIP Program and Cashback

dgd99's VIP Program has four tiers. Members can gradually advance to higher tiers based on their consistency and activity in play.

• Bronze: Up to 0.3% weekly cashback.
• Silver: Up to 0.6% weekly cashback.
• Gold: Up to 0.9% weekly cashback.
• Platinum: Up to 1.2% weekly cashback.

Cashback is calculated each week and credited to the account at a set time. The cashback amount can be up to the maximum percentage for each tier — this depends on the type and volume of play.

dgd99 reserves the right to change VIP benefits, tier advancement criteria, and cashback rates at any time. Members will be informed of any changes.

9. Responsible Gaming

dgd99 believes in responsible gaming. We provide various tools and support to ensure a healthy entertainment experience for our users.

• Set deposit limits and play within your budget.
• Use session time limits to control your playing time.
• Activate self-exclusion if needed.
• Gaming is entertainment — do not use it as a way to recover losses.

If you feel that gaming is having a negative impact on your life or your family's life, contact our support team or visit our Responsible Gaming page.

10. Privacy and Data Protection

dgd99 places the highest importance on the security of your personal information. We use SSL encryption and other industry-standard security technologies to keep your information safe.

To learn more about how your personal information is collected, used, and stored, please read our Privacy Policy. The Privacy Policy is an integral part of these Terms.

• Your information will not be sold to any third party.
• Information will not be disclosed to any authority except under legal obligation.
• Your account transaction data is stored on secure servers.

11. Service Suspension and Account Closure

dgd99 reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• Violation of these Terms.
• Fraudulent or illegal activity.
• Failure to complete identity verification.
• Operating multiple accounts.
• Money laundering or suspicious financial activity.

Voluntary Account Closure

Any user may request to close their own account. To do so, contact the support team. Be sure to withdraw your available balance before the account is closed — as withdrawal options may be limited after closure.

12. Limitation of Liability

dgd99 provides its services on an "as is" basis and accepts no liability for the following:

• Loss caused by internet connection disruption.
• Loss caused by issues with the user's device or software.
• Loss caused by faults in third-party services (payment gateways, game providers).
• Service interruptions during unexpected technical problems or server maintenance.
• Loss caused by the user disclosing their password or login details to others.

Gaming is a financially risky activity. The user is considered to be playing with full awareness and of their own free will.

13. Changes to Terms

dgd99 reserves the right to change, amend, or update these terms and conditions at any time. Changes will take effect as soon as they are published on the website.

For significant changes, a notice may be sent to the registered email address. However, it is the user's responsibility to visit this page regularly and stay informed about updates.

Continued use of the platform after updated terms have been published will be considered acceptance of the revised terms.

14. Contact & Complaint Resolution

If you have any questions, feedback, or complaints regarding these terms, please contact our support team:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

After receiving a complaint, we will investigate and attempt to provide a resolution as quickly as possible. dgd99's decision in resolving complaints will be considered final.

To learn more about our services, visit our FAQ page or read About Us.